Our Staff

Janet Ryan-Newell

CEO

Janet holds an M.Ed. with Distinction in both Counselling Psychology & Psychometric Assessment. For the first decade of her career, Janet worked with Edmonton Public Schools–first as an Elementary School Teacher, and then as a School Psychologist.

Jo-Ann Klapstein

Executive Director – Crossroads Family Services

Jo-Ann has a degree in Education and worked with our sister agency Kells Counselling as a Psych. Assistant and a Learning Specialist prior to coming to Crossroads as a staff member in 2005.

Annette Thiessen

Business Operations Manager

Annette has been an integral part of Crossroads Family Services since 2002. She oversees the organization’s Human Resources needs as well as anything to do with office equipment and information technology.

Pauline Duperreault

Reception and Admin Support

Pauline began working as the Agency Receptionist in February 2014. She is a wonderful addition to our Crossroads family. Pauline loves to learn, is unfailingly kind and welcoming, and has a lovely sense of humour.

Craig Ryan

Associate Director 

Craig began working with Crossroads as a youth worker nearly 10 years ago. Craig has extensive experience working with children and youth, in foster care and group care. He has a steady, warm, and playful presence that welcomes people of all ages.

Barb Tenney

Program Manager

Barb was invited to Crossroads in 2013 from the ‘group care world,’ to work as a Foster Care Support Worker. In 2014, she transitioned to our Kinnections Respite Program as a team lead, and in 2019, she moved into a supervisory position with our Kinnect Family Program.