Our Staff

Janet Ryan-Newell

CEO

Janet holds an M.Ed. with Distinction in both Counselling Psychology & Psychometric Assessment. For the first decade of her career, Janet worked with Edmonton Public Schools–first as an Elementary School Teacher, and then as a School Psychologist.

Jo-Ann Klapstein

Executive Director – Crossroads Family Services

Jo-Ann has a degree in Education and worked with our sister agency Kells Counselling as a Psych. Assistant and a Learning Specialist prior to coming to Crossroads as a staff member in 2005.

Annette Thiessen

Business Operations Manager

Annette has been an integral part of Crossroads Family Services since 2002. She oversees the organization’s Human Resources needs as well as anything to do with office equipment and information technology.

Pauline Duperreault

Reception and Admin Support

Pauline began working as the Agency Receptionist in February 2014. She is a wonderful addition to our Crossroads family. Pauline loves to learn, is unfailingly kind and welcoming, and has a lovely sense of humour.

Craig Ryan

Associate Director 

Craig began working with Crossroads as a youth worker nearly 10 years ago. Craig has extensive experience working with children and youth, in foster care and group care. He has a steady, warm, and playful presence that welcomes people of all ages.

Barb Tenney

Program Manager

Barb was invited to Crossroads in 2013 from the ‘group care world,’ to work as a Foster Care Support Worker. In 2014, she transitioned to our Kinnections Respite Program as a team lead, and in 2019, she moved into a supervisory position with our Kinnect Family Program.

Stephanie Serbin

Supervisor

In 2015, Stephanie’s journey began in Crossroads as a Support Worker. Since then, Stephanie was promoted to various positions and is now the Supervisor of Kinnections Community Wellness. 

Jesse Lentz

Registered Provisional Psychologist

Jesse (he/him) holds a Master’s of Education in Counselling Psychology from the University of Lethbridge. He’s honored to be working as a registered provisional psychologist. He works with the adolescents & children in Kinnections and also works with Kells Counselling. 

Lydia-Ann Levesque

Kinnect House Program Supervisor

Lydia-Ann began as the House Parent at Kinnect House and took on many other roles after that including Youth Worker, Family/Key worker and is currently Supervisor of Kinnect House. Her focus, as Supervisor, is providing training and support for the staff who work at Kinnect House as well as for the families who use Kinnect House programs. Lydia-Ann’s overarching goal is to ensure Kinnect House is a safe place where both parents and youth feel supported and can learn and practice new skills to ultimately bring youth back home in a better functioning way.

Martha Quist

Administrative Assistant

Martha came on board with Crossroads in 2019. She received her Child and Youth Worker diploma in 2004 and has been caring for children ever since. Before coming to Crossroads, she worked as a Special Needs Teacher Assistant and as a day home educator and consultant. Martha described herself as having a passion for working with children and their families.